It is important to us that you are satisfied with our services. We work hard to ensure this. Do you nevertheless have a complaint or comment about our organisation? Or, for example, about the way one of our care providers treats you? If so, we would like to hear from you. Because we can learn from your experience. Below you can read how to submit your complaints or comments to us.
Compliments
Perhaps you don’t have a complaint, but are actually very satisfied. We’d love to hear that, of course! You can give a compliment to the person treating you. Alternatively, you can pass it on to the manager, Ms M. Blommendaal.
The complaints procedure
The complaints procedure gives you the opportunity to let us know if you are unhappy about something. You are entitled to a response. We take your complaint seriously. We will do our best to restore your trust.
It is usually best to discuss your complaint directly with your care provider, as you will then receive an immediate response. If this is not possible, or if you prefer not to do so, you can discuss your complaint with the manager, M. Blommendaal. As a last resort, you can also submit your complaint to the complaints committee.
What symptoms?
You can make a complaint about all sorts of matters. Here are a few examples:
- You are not satisfied with a course of medical treatment.
- You are not satisfied with a decision made by a healthcare provider.
- You are not satisfied with the way someone from the GP practice treated you.
For further information, please refer to our leaflet. You can view it here, or collect a copy from the reception desk at the GP surgery.
Complaints Procedure Leaflet (If you click here, the leaflet will be downloaded).
