Absolutely. Your first point of contact is always your GP. He or she will then work with you to decide on the most appropriate next step.

Are you over 16? You log in to the patient portal using your personal DigiD. Don’t have a DigiD yet? Apply for your DigiD here [This opens in a new window].

Do you have any questions about DigiD? Visit the DigiD website or go straight to Help & Contact for DigiD.

For children under the age of 16, or, if you do not wish to use DigiD, please ask the practice to provide you with a username and password.

We would ask you to log in once using your DigiD. Once you have done that, we will be able to let you know if there is a message waiting for you in your patient portal.

Please note: in our system, an email address may only be used for one person. Are you creating an account for your child?

• Create your own email address: you can do this for free on sites such as Gmail, outlook.com or yahoo.com. Emails will then be delivered to your own inbox.
• Or create an alias: use your own email address + your child’s name: youraddress+kind@gmail.com. All emails will go straight to the jouwadres@gmail.com.Een inbox. Email addresses with a ‘+’ work with Gmail, Proton Mail and Fastmail, amongst others. With Ziggo, KPN, Outlook and other email providers, you’ll need to set up an additional address once. Search for ‘Email alias’ on your provider’s website. With this type of alias, emails will also be delivered directly to the main inbox.

First, check whether there is There is a technical fault with DigiD.
If that isn’t the case, have a look at Help & Contact for DigiD.

Are you having trouble with digital matters? Then please call, text or email the Digihulplijn: 0800-1508 or digihulp.nl.

Please check the ‘My Personal Details’ section in your portal. If you change pharmacies, you must notify us of this yourself; the pharmacy will not do so on your behalf.

For patients who require regular check-ups, we have entered into a partnership with the company Viduet. Together with them, we ensure that your appointment takes place on time and is properly prepared. They will send you emails on behalf of our practice. Such a message might, for example, be an invitation to complete a medical questionnaire or a request for you to book an appointment with us. We would really appreciate it if you could respond to such requests.

We do not know how much the tests cost. Please ring your insurer to find out. The costs will be deducted from your excess.

If you think you have a bladder infection, we can test your first morning urine. You may collect your urine in a container. Please bring the urine to the surgery within 2 hours of collection. You can do this Monday to Friday between 8.00 am and 10.00 am. If you are unable to bring the urine straight away, please store it in the fridge.

You will not receive an automatic notification about this. You are responsible for requesting the test results yourself. You cannot assume that ‘no news is good news’. Staff do try to pass on test results that have not been communicated by telephone to patients via the portal, but this does not always work. Furthermore, it is possible that a result may not reach us. You can also view the result yourself on our patient portal.

You can always have a blood test via Certe. We also sometimes hold blood test consultation hours. You can book an appointment for this via the patient portal.

No, your GP cannot issue this certificate. The KNMG, the professional body for doctors, has drawn up rules regarding the issuing of medical certificates.

You may sometimes need to fast before a blood test. The results can be affected by food, drink and medication. If you need to fast, this means that you You must not eat or drink anything for 8 hours prior to the examination. A small amount of water or unsweetened tea is permitted. If you are taking any medication, please do not take it until after the study. If you are unsure about taking your medication, please consult your healthcare provider.

Every week, a doctor is available to carry out driving licence medical examinations. He is based in one of the rooms at the GP practice. You can make an appointment by calling 088-23 23 300 or via www.regelzorg.nl

You are permitted to make audio recordings of your consultation with your healthcare provider, for example using your mobile phone. However, we would ask you to let us know in advance. Distributing the recording outside the private sphere without our consent is not permitted by law. You are not permitted to make video recordings of your healthcare provider.

No, we do not provide advice on travel or vaccinations. We would refer you to the GGD for this. You can book an appointment or look up information about your holiday destination via the website www.ggdreisvaccinaties.nl. You can contact the GGD by telephone on 0592 – 306 244

Take your temperature rectally (via the bum) using a thermometer. You have a fever if your body temperature is 38 degrees or higher.

You must always be fasting for a diabetes check-up, as the nurse will take a blood glucose sample. Only if you have been to the lab immediately before the check-up (once a year) do you not need to be fasting.

Consult your doctor in the Netherlands before undertaking any treatment abroad. Take the letter from the hospital abroad with you; this serves as a referral letter, so you no longer need to see your GP. Make an appointment at your local hospital within a week of the accident.

Each country requires a different medication declaration. First, check which one you need at: https://app.hetcak.nl/regelingen/medicijnen-mee-op-reis/advies-verklaringen/intro. Fill in the form yourself as best you can and then send the medication certificate to us. We will sign the certificate. You will be notified once the medication certificate has been completed. You can then collect it from us.

It costs €15.95 to have the declaration signed. An invoice for this will be sent to your home address. You can not submit to the health insurer.